Sydney's Trusted Commercial Cleaning Specialists

Hotel-Grade Cleaning.
Every Site.
Every Time.

Accor Property Service delivers 5-star housekeeping, public area cleaning, strata, and commercial office cleaning to Sydney's finest properties — with the consistency, compliance, and professionalism that premium venues demand.

30+

TRAINED STAFF

25+

YEARS EXPERIENCE

$50M

PUBLIC LIABILITY

7

DAYS A WEEK

"We don't just clean properties.
We protect reputations."
Operating in Sydney since 1999
30+ fully trained, uniformed staff
Hotel-grade SOPs across all services
BSCAA member — industry accredited
OH&S compliant operations
Full insurance documentation on request

built for 5-star standards

Hotel housekeeping is not just cleaning — it is the silent theatre of a guest's experience. We understand that, and we train our staff accordingly.

 

Hotel-Specific Training Program

All housekeeping staff are trained on hotel-grade SOPs — bed-making standards, presentation checklists, amenity placement, and discretion protocols.

 

Digital QA Inspection System

We use SafetyCulture (iAuditor) for real-time quality audits on every floor. You receive weekly QA reports — before you need to ask for them.

 

Flexible Staffing & Surge Capacity

High-occupancy weekends, events, peak season — we flex our team to match your occupancy. No gaps, no excuses, no last-minute calls from your GM.

 

Same-Day Issue Resolution

Direct line to management 7 days a week. If something is raised, it is resolved the same day — not escalated through a call centre.

how it works

From Enquiry to Contract in 5 Steps

1

Site Assessment

We visit your property to assess scope, access, and specific requirements — at no charge.

2

Custom Proposal

You receive a detailed written proposal with scope, pricing, staffing plan, and SLA within 48 hours.

3

Team Induction

Your dedicated team is inducted, briefed on site protocols, and introduced to your management team.

4

Service Commences

We begin on your agreed date. A supervisor oversees the first week to ensure standards are set correctly.

5

Ongoing Reporting

Weekly QA reports, monthly reviews, and a direct line to management — always.

what our clients say

Trusted Across Sydney

 

Accor Property Service has completely transformed the presentation of our hotel's public areas. Their team's attention to detail and consistency has noticeably reduced guest complaints and improved our online review scores.

David C.
Operations Manager — Olympic Park, NSW
 

We switched to Accor Property Service after two failed contractors in 12 months. The difference was immediate — uniformed staff, proper SOPs, and a manager we can actually reach when something needs addressing. Excellent service.

S. Mitchell
Strata Manager — Sydney CBD
 

What sets Accor Property Service apart is their hotel mindset applied to commercial cleaning. Our office building has never looked better, and the weekly QA reports give our building management team peace of mind.

J. Roberts
Facility Manager — North Sydney
 

The team's professionalism — from their uniforms to their communication with our housekeeping management — is exactly what a 5-star property expects. Reliable, discreet, and thorough. I wouldn't hesitate to recommend them.

L. Kim
Director of Rooms — 5-Star Hotel, Sydney
 
 

get in touch

Request a Free Quote Tell us about your property and we’ll get back to you within the next business days with a tailored proposal.

  • 20/821 Pacific Highway, Chatswood NSW 2067, Australia
  • Strata & Hotel Cleaners

We provide no-obligation site assessments and written proposals within a few business days. All enquiries are handled directly by our management team.

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